Terms & Conditions

Welcome to Glowfits, your trusted destination for premium women’s lingerie, proudly based in Pakistan. By accessing or using our website, placing an order, or interacting with us through digital platforms, you agree to abide by the terms and conditions set forth herein. These terms govern your relationship with Glowfits and outline the rights and responsibilities of both the user and the brand. When you browse our collections, make a purchase, or use any features on our site, you are entering into a legal agreement with Glowfits. You must be at least 18 years of age or have the consent of a legal guardian to use our services. All content on this website—including product images, size guides, descriptions, styling advice, logos, and promotional banners—is the intellectual property of Glowfits and may not be copied, reused, modified, or distributed without our express written consent. Any misuse of this website, including attempts to harm the server, manipulate content, or access restricted sections, may result in termination of access and legal action. Our website is built to offer a secure and accessible shopping experience, but we cannot guarantee uninterrupted availability due to maintenance, updates, or unforeseen issues. We reserve the right to update these Terms & Conditions without notice, and continued use of the website constitutes acceptance of any such changes. For clarity, we encourage all users to regularly review this section before making purchases or subscribing to any promotional services.

When you place an order on the Glowfits platform, you agree to provide accurate, complete, and current information including your name, email address, phone number, and shipping address. Glowfits delivers orders within 3 to 5 business days across Pakistan; however, delivery timelines are estimates and may be influenced by logistics delays, regional restrictions, weather conditions, or high-volume sale periods. Orders placed during public holidays or promotional events may take slightly longer. All purchases are subject to availability. We reserve the right to cancel or limit any orders for reasons including stock shortage, suspected fraudulent activity, or incorrect pricing displayed on the website. Prices listed are in Pakistani Rupees (PKR) and inclusive of applicable taxes unless otherwise noted. Payments are processed securely through verified third-party gateways, and Glowfits does not store any sensitive card or banking information on our servers. After placing an order, you will receive a confirmation email summarizing your purchase. It is your responsibility to review and verify the details immediately. If you believe an error has occurred, contact our support team at care@glowfits.com within 24 hours to resolve it. Due to the personal and intimate nature of lingerie products, Glowfits does not accept returns or exchanges unless the product received is damaged, incorrect, or defective. In such cases, customers must report the issue within 48 hours of delivery along with photographic evidence. Approved return requests must meet hygiene and quality standards: the product must be unworn, unwashed, and returned in original packaging with all tags attached. Refunds, when applicable, will be processed through the original method of payment within 7–10 business days. We reserve the right to reject return requests that do not meet these conditions. Our policies are designed to prioritize hygiene and respect for every customer.

Your privacy is of paramount importance to us. All personal data collected on our platform is handled in accordance with our Privacy Policy, which is aligned with applicable data protection regulations in Pakistan. This includes your name, contact information, order history, preferences, and browsing behavior. We use this information to process orders, provide customer support, enhance your shopping experience, and, with your consent, deliver targeted promotions and updates about new arrivals. You have the right to access, update, or delete your data at any time by contacting us at care@glowfits.com. Our platform uses cookies and analytical tools to improve performance and user interaction. You may control cookie settings through your browser, although some features may not function properly without them. Glowfits is not liable for any indirect, incidental, or consequential damages arising from your use of the website or our services. To the extent permitted by law, our maximum liability for any claim shall not exceed the amount paid by the customer for the specific product. Furthermore, while we aim for accuracy in product images, colors may appear slightly different due to variations in lighting and screen resolution. By using our site, you agree not to misuse the platform in any manner, including but not limited to the uploading of false data, spamming, or impersonating others. Any breach of these terms may result in the suspension of your account or denial of future service. These Terms & Conditions are governed by and interpreted under the laws of the Islamic Republic of Pakistan. Any disputes or claims shall be resolved in the courts located within Pakistan. If any part of these Terms is deemed unenforceable by a court of law, the remaining provisions shall remain in full effect. For assistance, inquiries, or legal concerns related to these terms, you can contact us via email at care@glowfits.com. We are committed to ensuring a seamless, secure, and respectful shopping experience for all our customers.